FAQ
Short answers about the Langley pilot, showing interest, official waitlists, daycare onboarding, provider visibility, and how OneChildCareRegistry handles family data.
FAQ
Start here if you are looking for childcare or tracking daycares that matter to your family.
OneChildCareRegistry is a childcare discovery and waitlist platform. The goal is simple: give families one unified waitlist instead of separate forms, calls, and follow-ups for every daycare. Families can browse daycares, show interest in providers, and join official waitlists as daycares onboard.
OCR is starting with a pilot in Langley, BC. The goal is to learn locally, support families well, and expand the registry model across Canada over time.
Showing interest tells OCR which providers matter to your family. That signal helps prioritize outreach to not-yet-onboarded daycares and gives you a clearer place to track the providers you care about.
No. Interest is an early signal for providers that are not fully onboarded yet. When a daycare is onboarded and accepting waitlist entries, you can join that daycare's official waitlist through OCR.
OCR is built around verified accounts, clearer waitlist records, and rules-based offer workflows so the process does not depend on scattered emails, duplicate forms, or whoever followed up most recently.
A daycare provider can see basic details for families connected to that provider's own waitlist, so they can operate the waitlist and communicate about care. Your information is not broadly shared with unrelated providers.
No. OCR is not being built as a data broker. Family information is used to operate the childcare registry, waitlists, verification, notifications, and support.
OCR uses email, in-app alerts, and SMS for important account, verification, waitlist, and offer updates. SMS and some notification types depend on your preferences and the specific workflow.
Use the support page or email [email protected]. For privacy or account concerns, include the email address on your OCR account so support can find the right record.
FAQ
For providers who want to onboard, manage waitlists, and keep public listing details current.
Yes. Providers who join during the OCR launch phase will have at least 12 months free. After that, OCR may introduce a fair provider fee, still to be determined, to help keep the portal running, maintained, and supported.
Daycare providers can create a provider account, submit profile details, and complete onboarding from the provider access page.
To verify and onboard a daycare, OCR asks for the phone number connected to the provider's official government-listed child care record. This helps confirm that the person onboarding the daycare has access to the real provider contact channel. In BC, providers can check their public listing through the BC Child Care Map.
The provider completes onboarding, defines capacity and operating details, and can begin using OCR for waitlist and vacancy workflows. Families can then join official waitlists or receive relevant updates where applicable.
Providers can see the information needed to operate their own waitlists and communicate with families connected to their daycare. They do not receive broad access to unrelated family records.
Yes. Onboarded providers can post vacancies so families can see current openings and inspect details on the public daycare listing.
FAQ
A few final details about access and cost.
Yes. For families seeking childcare, OCR is built to stay free. Families should not have to pay to find care, show interest, or manage waitlist activity.
Next step
Browse Langley daycares as a family, or use provider access if you operate a childcare program.